[5 Ways] – How to Fix Logitech G930 Headset Cutting Out?

how to fix logitech g930 headset cutting out
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Every gamer is aware of the Logitech G930; a pair of wireless headphones providing the best sound. Offering Dolby-Atmos 7.1 surround sound, gamers around the world prefer opting for these headphones for the optimal experience. However, while it is known for its excellence, there is one problem that users often complain about; Logitech G930 randomly disconnects.

If you own these headphones then you should know that there are several reasons why this would happen and several fixes that you could look into. This article will guide you on why Logitech G930 keeps turning off and on and how you can fix it.

What causes Logitech G930 to keep cutting out? 

If your Logitech G930 keeps disconnecting and reconnecting then you should know that it could be due to a Windows system issue. However, there are more reasons that could lead to this issue, and here are a few that you should know:

  • Wireless interference can sometimes cause your Logitech G930 keep cutting out. This could be due to Bluetooth or Wi-Fi devices connected to your PC. If a number of wireless devices are connected then it can tamper with the connectivity of your headphones.
  • You may also face an issue with your headset if you find that there is an issue with the Logitech G930 driver.
  • Another reason that users often quote is that the USB connectivity may not be able to power the Bluetooth receiver properly. This could lead to Logitech G930 Headset cutting out.

How to fix Logitech g930 keeps disconnecting and reconnecting?

Let’s say you’re fully immersed in a great game and, suddenly, the sound cuts off. That’s definitely not a position you want to be in, especially when you rely on your partner’s instructions. It’s no wonder Logitech G930 random disconnects are annoying for players. Don’t worry, below are some ways that can help you fix the Logitech G930 disconnects and reconnects problem:

Fix 1: Try a different port

Begin by first checking your headset’s charging and try powering it on. If the LED lights up then you will know that the device is working properly. You can now easily move on to trying this solution.

Before trying any other solution, begin by changing the USB port connecting your Logitech G930 headset. You can begin by connecting the Logitech USB to the USB port. Check your headset and if it continues to disconnect then try to use another USB port. You can also try connecting the Logitech G930 headset USB hub to the system.

Fix 2: Change the version of your driver

Often, newer versions of the Logitech G930 driver cause the issue of the Logitech G930 headset cutting out. If you face this issue after updating the driver then this could be one of the reasons. However, it’s easy to go back to the previous version. All you have to do is follow these steps:

  1. Press the Windows Key along with the R key. This will open the Run dialogue box.

run box device manager

  1. Inside the box, type in “devmgmt.msc” and press enter. It will open the Device Manager.

device manager

Note: An alternative way to open the Device Manager is to go to the “Start menu” and click on Settings where you can search for the “Device Manager.”

start menu settings

windows settings device manager

  1. Expand Audio inputs and outputs in the Device Manager and find the option Logitech G930.

device manager audio input and output settings

  1. Right-click Logitech G930 and press the Properties option.
  2. Go to the Driver menu from Properties and click on the Roll Back Driver.

roll back driver

  1. Now, Windows will return to the previous driver version.

If it doesn’t, you can download the older version and install it by:

  1. Going to the Device Manager.

device manager

  1. Select the Audio inputs and outputs.

device manager audio input and output settings

  1. Right-click on Logitech G930 and choose Update Drivers.

manual update driver

  1. Press on Browse my computer for driver present in the downloaded folder.

manually browse your driver

browse driver

browser your driver from windows

  1. Select the driver and click on continue.
  2. Reboot the computer once the installation is complete.

Fix 3: Modify in device_manifest.Xml

If the G930 keeps cutting out then you can try editing the manifest files of the device. Here are the steps that will help fix Logitech G930 that keeps turning off and on. Here are the steps you can follow for this step:

  1. On your PC, close the Logitech Gaming Software.
  2. Press the Windows + E key simultaneously on your keyboard.
  3. Now paste: C:\Program Files\Logitech Gaming Software\Resources\G930\Manifest and press Enter.

manifest file path

Note: Make sure you have the Device_Manifest file backed up.

You can edit the file by:

device manifest for logitech g930

  1. Right-click the file and select Open with Notepad.
  2. Press CTRL + F together.
  3. Type Turnoffinterval and click on Find Next.
  4. Now, modify 900 to 0 and click on Save.
  5. Once you close the window, test if the issue is resolved. If it is then delete the backup file.

Fix 4: Modify USB root hub power management

Sometimes Logitech G930headset keeps disconnecting with your Windows 10 could be a result of your USB not providing enough power. For this, you can modify your port to USB Root HUB power management. Here are the steps you can follow to do it:

  1. Press Windows + R key to open the Run box.
  2. In the box, type in devmgmt.msc and press Enter.

run box device manager

  1. From  the Device Manager window, select the Universal Serial Bus controllers.
  2. Right-click USB Root Hub, select Properties.

device manager usb root hub properties

  1. Find the Power Management tab and untick the Allow the computer to turn off this device to save power box.

usb root hub properties

  1. Click OK to save the changes made.

Note: You can check the Power safe for the USB Root HUB and Generic USB hub.

  1. Restart your computer to check if the issue is fixed.

Fix 5: Disable USB selective suspend settings

USB Selective Suspend is the cause behind G930 keeps cutting out. By disabling it, you can usually fix the problem. Here are the steps you can follow to disable the feature:

  1. Press the Windows + I key to open the Settings Here, you can go to the section named System.

windows system settings

  1. The Power and Sleep menu will be present on the left pane. Select it and scroll to the right sidebar.
  2. Press the Additional power settings.

windows power and sleep

  1. Click the Change plan settings which will be beside the Balanced (recommended) option.

sleep change plan settings

  1. Click the Change Advanced Power Settings present in the pop-up window.

change advance power settings

  1. Enter the USB Settings and select the Disabled option from the USB selective suspend setting in the drop-down menu.

disabled usb settings

  1. Press Ok to save changes.
  2. Check if the Logitech G930 headset cutting out the issue is fixed.

Conclusion

The G930 headset cutting out will be fixed with these solutions. If not, then you can contact the professionals to have a look at the problem.

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