How to Fix HP Printer Supply Memory Error? [4 Solutions]

Can’t figure out how to clear the HP printer supply memory error? Begin by resetting the printer and inspecting the toner cartridges. You can replace the old cartridges with new ones and ensure its proper contact with the printer by removing the packing material from the cartridges. Sometimes reinstalling the printer can also resolve the issue.

What does supply memory error mean on the printer?

It means the metal contacts on the cartridges don’t connect to the contacts in the printer. Therefore, the printer can’t detect the cartridges. Many users forget to remove the packing material from the cartridges before installing them, leading to a supply memory issue.

Keep reading to fix the HP supply memory error.

how to fix hp printer supply memory error
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Why Does HP Printer Say Supply Memory Error?

Here are the causes of the HP printer supply memory error;

  • Inadequate connection between the printer and the supply memory module.
  • Loose or improperly installed toner cartridges.
  • Dust or dirt accumulation on the supply memory module contacts.
  • Plastic packing material was not removed from the toner.
  • Paper jams.
  • Outdated firmware version on the printer.
  • Defective cartridges.
  • Broken plastic pieces in the toner.
  • Incompatibility issues between the printer and the non-HP cartridges.

How to Clear Supply Memory Error in HP Printer?

Follow these solutions to fix the supply memory error on the HP printer;

Solution 1: Remove the Packing Material

Here’s how to remove the packing material from the cartridges;

  1. Begin by turning off the HP printer and opening the printer’s cartridge door.
  2. Gently lift the paper packing material, ensuring not to remove it completely.
  3. Carefully take out the packing material of the cartridge.
  4. Remove the cartridge from the printer with caution, making sure not to cause any damage.
  5. Next, take out the packing material from your HP printer.
  6. Look for an orange clip and orange sealing tape on the cartridge.
  7. Gradually pull the orange clip until it separates from the print cartridge.
  8. Move the cartridge back and forth slowly to distribute the toner evenly.
  9. Slightly bend the tab on the cartridge’s left side until it breaks off.
  10. Remove all the sealing tape by pulling the tab from the cartridge.
  11. Place the print cartridge back into the printer cautiously without spilling ink on your clothes.
  12. Close the cartridge door.
  13. Lastly, examine the printer’s “Control Panel” for error messages.

Don’t worry if you spill toner on yourself. You can wipe off the toner from your clothes with a dry cloth and wash it with cold water later. If you wash it off with hot water, the toner will set into your fabric.

Solution 2: Replace the HP Cartridge

You should replace the old cartridges with new HP cartridges, as they are designed to be compatible. If you use another brand’s cartridge, the ‘Supply memory’ error message will be displayed on the screen.

Follow these steps to replace the HP cartridge;

  1. First, switch off the printer and unplug it.
  2. Now start lifting the scanner assembly and open the cartridge door.
  3. Carefully take out the old print cartridge.
  4. Take the new cartridge out of its packaging.
  5. Ensure proper disposal of the used print cartridge by placing it in the provided bag and box for recycling.
  6. Now remove the orange clip attached to the end of the new cartridge. Gently pull up the orange clip until it separates from the cartridge.
  7. Remove the sealing tape tab by pulling it until all the tape is completely removed from the cartridge. Remember to place the tab and tape in the print cartridge box to return them for recycling.
  8. Hold the cartridge on both sides with a firm grip and gently rock it back and forth to distribute the toner evenly inside the cartridge.
  9. Now install the new cartridge into its designated slot.
  10. Once the cartridge is securely in place, shut the print cartridge door and then the scanner assembly.

Note: Never touch the roller surface or the cartridge shutter. Always hold the cartridge at each end to prevent damage.

Solution 3: Reinstall the Cartridge

Here’s how you can reinstall the current cartridge to ensure proper contact with the printer;

  1. Firstly, turn off the printer and press the release button to access the toner cartridge door.
  2. Carefully remove the cartridge from its compartment.
  3. Reinstall the toner cartridge back into its designated position, ensuring a secure fit.
  4. Close the toner cartridge door firmly.
  5. Remember to press the cartridge until you hear an audible click.

Solution 4: Reset the HP Printer

Below are the steps to reset the HP printer;

  1. Start by turning on the printer and disconnecting the power cord from your HP printer.
  2. Safely unplug the power cord from the wall outlet (power source).
  3. Allow 60 seconds for the printer to completely power down and discharge any residual energy.
  4. Reconnect the power cord to both the printer and the wall outlet securely.

You should plug in the printer into a wall outlet instead of an extension for a stable and secure connection.

Additional Tips

You can install the latest HP drivers from its original website to get rid of printing problems. Moreover, clean the contacts of the cartridge and printer with a dry lint-free microfiber cloth to remove the dust.


Dealing with a supply memory error on your HP printer can be resolved using these systematic steps. Remember to power off and disconnect, check the supply memory module, clean the contacts, update the firmware, and, if necessary, replace the cartridges. If these steps don’t work, contact the HP support team for smooth printing without any supply memory problems.


When should I replace the supply memory module?

If the supply memory error persists after trying every solution, it may indicate a damaged toner cartridge. You can contact HP support for a compatible replacement.

How to prevent HP supply memory error in the future?

Keep the HP printer drivers updated, always remove the packing material from the new cartridge before its installation, and clean the printer and cartridges with a dry cloth monthly to prevent supply memory problems.

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