How to Fix HP Printer Error Code 0xc19a0013? [8 Solutions]

Many HP printer users encounter the HP Printer Error Code 0XC19A0013. This error is a printhead error. It may also appear as “Ink System Failure” or “Printer Failure” on the printer’s control panel. The error 0xc19a0013 interrupts the printer’s system that sends the print and doesn’t allow the cartridges to move correctly.

What are the causes of HP error code 0xc19a0013?

The HP Printer Error 0XC19A0013 can occur for several reasons, including low ink levels, clogged printhead, incorrectly installed or damaged ink cartridges, printer firmware issues, and internal hardware malfunction.

Keep reading to learn how to fix the 0XC19A0013 error on your HP printer.

How to fix hp printer error code 0xc19a0013
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What is the 0XC19A0013 error on HP printer?

The causes for the error 0XC19A0013 on HP printer include;

  • Printhead failure or damage
  • Ink cartridge issues
  • Firmware or software issues
  • Clogged printhead or nozzles
  • Low ink levels or empty ink cartridges
  • Power supply issues

Now that we know the common causes of the error 0XC19A0013 let’s discuss the solutions.

How to Fix HP Printer Error Code 0XC19A0013?

Here are some solutions to fix the 0xc19a0013 error on HP printer:

Solution 1: Unplug the USB Cord and Remove the Ink Cartridges

The most common reason for the 0XC19A0013 error is low ink levels or empty ink cartridges. Therefore, you should replace the ink cartridges with new ones. Ensure to use only genuine HP ink cartridges, as using third-party cartridges can cause compatibility issues.

Here’s how to replace the ink cartridges;

  1. Turn on your HP printer.
  2. Unplug the printer’s USB cord and open the printer’s lid.
  3. Now remove the cartridges and close the lid.
  4. Wait for the ‘Insert the Cartridges’ message to pop up on the printer’s screen.
  5. Print a test document and see if the error persists.

Solution 2: Reinstall the Ink Cartridges

If you have recently installed new ink cartridges, ensure they are correctly installed. You must remove and reinstall the ink cartridges by following the manufacturer’s instructions. Check if the error persists.

Remember to remove the plastic packaging of the new ink cartridges before installing them.

Solution 3: Reset Your Printer

Here’s how to reset the printer to fix HP 0xc19a0013 error code;

  1. Turn on your HP printer and wait until you hear silence.
  2. Now remove the power cords from the printer and the main power socket.
  3. Next, wait a minute and plug in the rear power cord.
  4. The printer will turn on automatically. If it doesn’t, you can turn on your printer.
  5. Again, wait until you hear silence.
  6. Print a document to see if the error has been resolved.

Solution 4: Clean the Printhead

Here are the steps to clean the printhead;

  1. Go to the printer’s control panel and navigate the ‘Setup’ menu.
  2. From there, select ‘Tools’ and then ‘Clean Printhead.’
  3. Finally, follow the on-screen instructions to clean the printhead.

Solution 5: Update the Printer Firmware

Here’s how to update the printer firmware to resolve error;

  1. Go to the official HP printer website.
  2. Download the latest firmware.
  3. Finally, follow the on-screen instructions to install and update the printer firmware.

Solution 6: Perform a Power-Cycle Method

Here’s how to test the power-cycle method to resolve the 0xc19a0013 issue;

  1. Turn off the printer and disconnect all the cables from it.
  2. Wait for a few minutes, and then reconnect all the cables.
  3. Turn on the printer and check if the error is resolved.

Solution 7: Uninstall and Reinstall the Drive

Sometimes uninstalling and reinstalling the printer driver can resolve the printhead error.

Solution 8: Contact HP Support

If none of the above solutions works, then the error is caused by an internal hardware malfunction. In such a case, contacting HP support and getting your printer serviced for free before the warranty expires is best.

How To Prevent HP Error Code 0XC19A0013?

Here are some tips to prevent HP Printer Error 0XC19A0013:

  1. Keep the printer’s firmware and software up to date.
  2. Use the printer’s cleaning utility regularly.
  3. Use the printer regularly to prevent the printhead from clogging.
  4. Avoid power surges and outages by using a surge protector.

Here are additional tips from HP to avoid 0xc19a0013 errors;

  1. Use genuine HP ink cartridges, as non-HP cartridges can cause the error.
  2. Keep your printer clean at all costs. After a week or month, open the printer’s lid, disassemble the printer, and clean all the parts with a dry cloth. Remove any stuck papers and foreign material that may hinder the printing process. (Like tape and plastic)
  3. Download a good antivirus to protect the printer and driver from malfunction and virus attacks.


How can I fix the HP Printer Error Code 0XC19A0013?

You can fix the HP 0XC19A0013 error by replacing or reinstalling the ink cartridges, cleaning the printhead, updating the printer firmware, resetting the printer, or contacting HP support if the error persists.

Can I update the printer firmware to fix the error 0xc19a0013?

Updating the printer firmware to the latest version can fix the Error Code 0XC19A0013 caused due to firmware issues.

What should I do if the error 0xc19a0013 persists after trying all solutions?

If the error persists after trying all solutions, the issue may be due to internal hardware malfunction, and it’s best to contact HP support for assistance.


Following the above-mentioned solutions, you can fix the HP Printer Error Code 0XC19A0013 and get back to printing your essential documents. Always use genuine HP ink cartridges and follow the manufacturer’s instructions when installing or replacing them. Regularly clean the printhead to prevent clogs and update the printer firmware to avoid firmware-related issues. If you still encounter the error, don’t hesitate to contact HP support for assistance.

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