How to Fix HP Officejet Pro 6835 Printhead Error? [7 Ways]

HP Officejet Pro 6835 printhead error occurs when ink accumulates, and the printer is no longer in contact with the printhead. You should look for any empty cartridges and stuck papers and remove them. Moreover, ensure that the printer driver is updated.

What is the HP 6835 printhead problem?

When your printer displays the ‘There is a problem with the printhead’ message, it means it doesn’t recognize the printhead. This usually occurs when people use cartridges other than HP ink or toner supplies. Remember that cartridges other than HP ones are incompatible. Therefore, use the HP cartridges to resolve the HP Officejet Pro 6835 printhead error.

Keep reading to find other ways to fix the HP 6835 printhead problem.

how to fix hp officejet pro 6835 printhead error
Some links in this post are affiliate links it means as an Amazon Associate we earn from qualifying purchases on this site.

How to Fix the HP Officejet Pro 6835 Printhead error?

You only need 10-15 minutes to eliminate the HP 6835 printhead problem. You will require a pair of tweezers and a screwdriver for some steps.

Following are the steps to fix the printhead error on HP printer 6835;

1. Perform a Hard Reset

Here are the steps to hard reset the HP 6835 printer;

  1. Begin by disconnecting your printer from the main socket.
  2. Now, press the ‘Power’ button continuously for a minute to put your printer in a reset mode.
  3. Next, connect the printer back to the main socket.
  4. Go to the ‘Set Up First’ option and then choose ‘Report/Tools’.
  5. Select the ‘Printer Report Status’ option and print the status report of your printer.

If your printer still displays the ‘There is a problem with the printhead’ message, follow the next step.

2. Clean Your Cartridges

Here’s how to clean the cartridges to fix HP 6835 printhead issue;

  1. Turn off your printer and open the printer’s lid.
  2. Next, remove the cartridges.
  3. Clean the golden contact at the cartridge’s bottom with a dry paper towel.
  4. Now insert the cartridges back and see the printer’s status report.

3. Clean the Printhead

Here’s how to automatically clean the printhead on HP 6835;

  1. Go to the ‘Set Up’ icon and hit the ‘Printer Maintenance’
  2. Select the ‘Clean Printhead’ option and wait for the process to complete.
  3. There are three cleaning stages, and a test page will be printed between each stage.
  4. If the test print quality is poor, choose the ‘Proceed’ option until you are satisfied with the print quality.
  5. Finally, hit the ‘Done‘ button when the test print is of good quality.

4. Align the Printhead

Below are the steps to automatically align the printhead;

  1. Choose the ‘Setup’ icon.
  2. Now, select the ‘Printer maintenance’
  3. Press the ‘Align Printhead’
  4. Finally, press ‘Ok’ after the printhead is aligned.

5. Replace the Cartridges with the New HP Cartridges

If cleaning the cartridges didn’t work, replace the old non-HP cartridges with the new HP cartridges.

Follow these steps to fix the printhead error;

  1. Open the printer’s lid/cover with the screwdriver.
  2. Unplug your HP printer and look for the plastic tape’s location.
  3. Now, remove the cables and clean the printhead.
  4. Next, replace the old cartridges with the new HP cartridges.
  5. Finally, turn on your printer and reset the toner and drum count to resolve the printhead error.

6. Replace the Old Printhead with a New One

A defective printhead can cause the printhead problem. In such a case, replace the old printhead with a new HP-compatible printhead.

Here’s how to perform the printhead replacement;

  1. Turn off your printer and open the printer’s lid.
  2. Remove all the cartridges and grab the tweezers and a screwdriver.
  3. Open the main lid as far as you can.
  4. Pry off the hinge with a plastic tool and open the lid further.
  5. Grab a T9 torx screwdriver and remove ten 12mm screws from the main cover by rotating the screwdriver counterclockwise.
  6. Use a longer screwdriver for the two screws above the screen, as they are deep.
  7. Hold the main cover and lift it. Don’t pull too hard, as the cable connecting the cover and printer might break.
  8. Next, grab and pull out the white ribbon cable that connects the printer’s base to the cover.
  9. Locate the spring on the right side of the printhead and pinch the top of the spring with the tweezers.
  10. Remove the spring by pulling it up and around the hook of the carriage.
  11. Now remove the left spring of the printhead in the same manner.
  12. Next, with the help of tweezers, pinch the left white cable on the back of the printhead and pull it out.
  13. Now remove all three white cables from the printhead in the same manner.
  14. Lift the printhead from the printer to see the last white cable.
  15. Pinch and pull out the last white cable to disconnect it from the printhead.
  16. Finally, replace it with a new printhead and follow these steps in reverse to assemble your printer.

If the HP 6835 printhead problem persists, move to the next step.

7. Factory Reset the Printer

Here’s how to factory reset the HP printer;

  1. Go to the ‘Setup’ icon and press ‘Restore’.
  2. Select the ‘Restore Factory Defaults’ option and press ‘Restore’.

Remember that Factory Restore will remove all the saved settings. Therefore, you will have to set up your printer again.


How do I reset my HP 6835?

Here’s how to reset the HP 6835 printer;

  1. Turn on the printer.
  2. Next, remove the power cable of the printer.
  3. Now, wait for a minute.
  4. Finally, plug in and turn on the printer.


Many users face the HP 6835 printhead problem, but you can fix it yourself. If you can’t, ask for help from the HP team, and you won’t need to pay extra if you have a warranty.

Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top